The Mumbai based, Excel Infoway, will be coming out with its IPO (initial public offering) of 56,67,000 equity shares of Rs 10 each for cash at a price to be decided through a 100% book-building process. The issue will open for subscription on July 14 and close on July 17. The price band has been fixed at Rs 80-85/share. The company may raise around Rs 45.34-48.17 crore from this issue and the issue will constitute 26.77% of the fully diluted post issue paid up capital of the company. The promoters holding will be 70.52% post the issue. The company will utilise the money received from the issue for setting up new facilities and for strategic investment or joint ventures. And the rest of the money will be utilised for general corporate purpose and issue expenses. The company has made a Pre-IPO Placement of 33,000 equity shares to various investors on June 1, 2009 at a price of Rs 100 per equity share (including a premium of Rs 90 per equity share). Due to this the size of the public issue has reduced to 56,67,000 equity shares as against 57,00,000 equity shares proposed in the DRHP. Accordingly issue would constitute 26.77% of the fully diluted post issue paid up capital of the company as against 26.93% proposed in the DRHP. CARE has assigned a ‘CARE IPO Grade 1’ to the proposed IPO of Excel Infoways Limited, which indicates poor fundamentals. Income from operations for the year ended March 31, 2009 stood at Rs 18.60 crore as against Rs 23.09 crore. The profit after tax for the same period was at 14.85 crore versus Rs 14.34 crore.The Excel Infoway is BPO (Business Process Outsourcing) ,a Leading Customer Contact Centre providing Voice Based Services in the areas of Collections, Telemarketing and Customer Care.It offers a wide a range of customer care services including outbound sales and Marketing, voice, email response, real-time chat, knowledge management, eCRM architecture and other value added services. Excel Infoways is a and Customer Contact Center based in India. It provides offshore BPO services to clients primarily in telecommunications and financial sector. The equity shares issued through this IPO are proposed to be listed on the Bombay Stock Exchange and the National Stock Exchange. The book running lead manager to the issue is Chartered Capital And Investment Limited and the registrar is Intime Spectrum Registry Limited .
The Excel Infoways Ltd. offers customized and cost effective Telemarketing solutions to meet Unique needs. The Excel has a state-of-art facility in Mumbai, the commercial capital of India, integrating voice, data, facsimile on Aspect C I M, formerly Concerto, and supported with image and video channels at the agent desktop to transform customer interaction into an "Experience of Delight" for the its client customers. The facilities include the following:
Acoustically sealed production area.
Well equipped Training room.
All CSR stations with 17" LCD Monitor.
Stress relaxing cafeteria.
Conference room.
Separate Administration area.
Surveillance control systems.
The Floor has a capacity for 400 seats on Aspects EnsemblePro's Predictive Dialer with Blended solution, operating in three shifts with 24 x 7 supports. One of the biggest challenge, call center and customer service professionals face is the exponential growth in Information industry. Therefore, Excel strengthened the development of this area of expertise by stimulating Global interaction and exchange of knowledge Furthermore, our Network will collect and present new achievements and developments in the area of call centers and customer service. At Excel you will get satisfaction, enhanced efficiency at reduced costs. This fusion of resources and human skills-sets results in highest quality integrated customer service solutions. Every CSR is trained to succeed with high standards of responsiveness, accuracy, availability and quality to perform & meet your expectations. As required by the clients, realized performance measures are summarized and provided in the form of timely reports.
The follwing are some of the services that Excel Infoway provide to its customers as presented in the website of the company.
"Legal support services from an outside company.
What is Legal Outsourcing?
When a law firm obtains a legal support services from another law firm or a legal service providing company, the outsourced entity is located outside its own country the practice is known as off shoring. The Information processing industry is seeing a fast paced of developments in various fields, one of which is the legal outsourcing. Legal Outsourcing has made is mark providing employment and gained popularity in US. Legal outsourcing primarily provides services such as document review, drafting of pleadings, legal research and carrying out patent services. There are many reasons Legal outsourcing. In order to save costs, time getting work done at a cheaper cost, Newer and new systems are coming up, like “near shore”, "specialized legal firms" and "back-door" to provide quality Legal outsourcing. Indian legal advisors and workers are skilled and efficient.
What does one mean Legal Process Outsourcing?
Legal Process Outsourcing (LPO) is the process in which legal institutes outsource legal work those countries where it is costly to get work done such as the US or European countries to regions where it can be done at a remarkably lesser cost, for example India.
Legal Process Outsourcing includes the following services:
Patent Search:
This is also called as Patentability Assessment or Novelty Search. We help inventors do the Prior Art Search so as to get an idea of previous searches. Legal Process Outsourcing checks the validity of the invention by carrying out Validity/ Invalidity Research. We help clients carry out an infringement searches in order to a make an estimation of unexpired patents and not claim any false patents. More search that patent search provides are FTO/FTP & Product Clearance Search and state of the Art Search.
Patent Drafting
Many drafting services owing to the knowledge of English that are undertaken are drafting Of Claims, drafting Of Applications As Per National Laws And Under PCT, Patent Drawings And Illustrations and drafting Response To The Examiner's Objections.
Competitive Intelligence
In order to gain Competitive Intelligence, is required to do patent analyze; one of the methods of patent analysis is “patent mapping”. Landscaping provides perception on patent reporting and danger areas.
Trademarks
Excel Infoways offer very wide-ranging Trademark Services. We take care of all the requirements of our customers starting from Trademark Search, Preparation Of Trademark Application, and Trademark Monitoring And Watching. We provide Global Domain Name Monitoring, Trademark Audits. Our services also include TM Registration And Renewal, Infringement / Passing Off Studies with Drafting And Responding To Cease And Desist Letters
Copyright
Excel Infoways’s team is experienced in copyright search, preparation of documents for registration, copyright monitoring and watch on journals and copyright infringement study and analysis.
IP Portfolio Management:
Excel Infoways provides Portfolio Management for legal audit, licensing, Due Diligence. In order to choose appropriate strategy for the line of business the client is in and weighing advantages and disadvantages of it. We also provide IP Audit in order to enable what businesses have and how to protect it. Experts at Excel Info ways work with clients to classify and protect their IP falling under various categories. We offer a complete IP portfolio management services for various companies. For a detailed study of products, we can prepare claim charts, showing the way in which each of the patent claims is present in the product.
Acoustically sealed production area.
Well equipped Training room.
All CSR stations with 17" LCD Monitor.
Stress relaxing cafeteria.
Conference room.
Separate Administration area.
Surveillance control systems.
The Floor has a capacity for 400 seats on Aspects EnsemblePro's Predictive Dialer with Blended solution, operating in three shifts with 24 x 7 supports. One of the biggest challenge, call center and customer service professionals face is the exponential growth in Information industry. Therefore, Excel strengthened the development of this area of expertise by stimulating Global interaction and exchange of knowledge Furthermore, our Network will collect and present new achievements and developments in the area of call centers and customer service. At Excel you will get satisfaction, enhanced efficiency at reduced costs. This fusion of resources and human skills-sets results in highest quality integrated customer service solutions. Every CSR is trained to succeed with high standards of responsiveness, accuracy, availability and quality to perform & meet your expectations. As required by the clients, realized performance measures are summarized and provided in the form of timely reports.
The follwing are some of the services that Excel Infoway provide to its customers as presented in the website of the company.
"Legal support services from an outside company.
What is Legal Outsourcing?
When a law firm obtains a legal support services from another law firm or a legal service providing company, the outsourced entity is located outside its own country the practice is known as off shoring. The Information processing industry is seeing a fast paced of developments in various fields, one of which is the legal outsourcing. Legal Outsourcing has made is mark providing employment and gained popularity in US. Legal outsourcing primarily provides services such as document review, drafting of pleadings, legal research and carrying out patent services. There are many reasons Legal outsourcing. In order to save costs, time getting work done at a cheaper cost, Newer and new systems are coming up, like “near shore”, "specialized legal firms" and "back-door" to provide quality Legal outsourcing. Indian legal advisors and workers are skilled and efficient.
What does one mean Legal Process Outsourcing?
Legal Process Outsourcing (LPO) is the process in which legal institutes outsource legal work those countries where it is costly to get work done such as the US or European countries to regions where it can be done at a remarkably lesser cost, for example India.
Legal Process Outsourcing includes the following services:
Patent Search:
This is also called as Patentability Assessment or Novelty Search. We help inventors do the Prior Art Search so as to get an idea of previous searches. Legal Process Outsourcing checks the validity of the invention by carrying out Validity/ Invalidity Research. We help clients carry out an infringement searches in order to a make an estimation of unexpired patents and not claim any false patents. More search that patent search provides are FTO/FTP & Product Clearance Search and state of the Art Search.
Patent Drafting
Many drafting services owing to the knowledge of English that are undertaken are drafting Of Claims, drafting Of Applications As Per National Laws And Under PCT, Patent Drawings And Illustrations and drafting Response To The Examiner's Objections.
Competitive Intelligence
In order to gain Competitive Intelligence, is required to do patent analyze; one of the methods of patent analysis is “patent mapping”. Landscaping provides perception on patent reporting and danger areas.
Trademarks
Excel Infoways offer very wide-ranging Trademark Services. We take care of all the requirements of our customers starting from Trademark Search, Preparation Of Trademark Application, and Trademark Monitoring And Watching. We provide Global Domain Name Monitoring, Trademark Audits. Our services also include TM Registration And Renewal, Infringement / Passing Off Studies with Drafting And Responding To Cease And Desist Letters
Copyright
Excel Infoways’s team is experienced in copyright search, preparation of documents for registration, copyright monitoring and watch on journals and copyright infringement study and analysis.
IP Portfolio Management:
Excel Infoways provides Portfolio Management for legal audit, licensing, Due Diligence. In order to choose appropriate strategy for the line of business the client is in and weighing advantages and disadvantages of it. We also provide IP Audit in order to enable what businesses have and how to protect it. Experts at Excel Info ways work with clients to classify and protect their IP falling under various categories. We offer a complete IP portfolio management services for various companies. For a detailed study of products, we can prepare claim charts, showing the way in which each of the patent claims is present in the product.
Highlights on:Legal Process Outsourcing India:
It is only that Indian lawyers are not fighting cases for foreign countries but doing everything else in relation to law for these foreign law firms. Legal process outsourcing India has great potential for Indian lawyers in years to come as it is now. A study shows that Legal process outsourcing India can bring 79,000 jobs by 2015. Nasscom estimates the market potential Legal process outsourcing India from US outsourcing would be $3-4 billion. and US are both based on British system. Security is of utmost importance in Legal process outsourcing India and Indian lawyers are responsible and can handle sensitive information.
It is only that Indian lawyers are not fighting cases for foreign countries but doing everything else in relation to law for these foreign law firms. Legal process outsourcing India has great potential for Indian lawyers in years to come as it is now. A study shows that Legal process outsourcing India can bring 79,000 jobs by 2015. Nasscom estimates the market potential Legal process outsourcing India from US outsourcing would be $3-4 billion. and US are both based on British system. Security is of utmost importance in Legal process outsourcing India and Indian lawyers are responsible and can handle sensitive information.
2.Insurance Claims Processor
Our key services to the Healthcare segment are depicted below:-
Business Services
· Insurance Claim Processing
· Patient Scheduling
An efficient Insurance claims processor system
The world today is fast paced, everything is done in a hurry and the sooner you can carry out tasks, the better it is. At the same time, it is imperative to ensure that the staff that you employ is not over burdened and is spending the appropriate time required to handle the tasks that are more important. This essentially becomes a concern when you are running a clinic and have a front end that has to deal with patients and also need proper back end processing to ensure that all the insurance insurance claims are processed in time. If that does not happen, then there are chances of delays in getting the claim or at times if the records are not maintained properly, then claims can be denied as well. So, it definitely makes sense to have a proper Insurance claims processor system in place to ensure speedy recovery of cash.
To set up a proper insurance claims processor system can be quite a humongous task. It involves ensuring proper database entry, processing of charges, explanation of treatment, explanation an break up of charges, and so on. If this task is to be handled by the office staff itself then there are chances of discrepancies since they would undoubtedly be dealing with a number of different issues at the same time. This therefore calls for a proper and dedicated insurance claims processor system. A lot of companies based across the world have started looking for options for insurance insurance claim processing India. There are a number of benefits that arise from looking and handing over the work to a insurance claims processor India company, and these include quick and correct database entry handled by a designated team that has been specifically trained for the task.
3. Technology Outsourcing?
Technology outsourcing is no more just another wave to pass off. It is revolution to grow and conquer, and improve many lives and provide employment. Companies with a foresight are finding smart solutions, by cutting down costs, hiring technically sound IT professionals. One of the most significant advantage that fortune 500 companies have identifies and hence outsourcing interested in technology outsourcing is the cost saving. Technology outsourcing results in almost 40-60 percent net saving. More than half of these high profile companies are targeting technology outsourcing. There are many aspects of technology outsourcing. It is extremely important to select the right technology outsourcing partner. Few of them are as follows:
1. Selection of a Responsible Vendor.
2. Issue of Intellectual Property Rights.
3. Existing Development Teams
4. Management of Offshore Development Team
5. Communication
6. Methodology and Approach
7. Testing
8. Project Handover and Post Implementation Services.
9. Back Out from the Deal.
Main aspects of technology outsourcing process:
Few important aspects of technology outsourcing are as follows:
1. Planning
2. Understanding Business Requirements
3. Analysis and Design of the System
4. Implementation of Software
5. Testing
6. Post Implementation Support
Why do companies believe in technology outsourcing?
The major advantages identifies of Technology Outsourcing are as follows:
1. Cost Efficiency: up to 90% cost saving has been seen in daily routine tasks compared to in-house. Development time is considerably reduced.
2. Easily accessible IT trained resources: Access to a large pool of English speaking and technologically sound It professionals/
3. Expense cutting down: Expenses like office infrastructure, recruiting, training and other benefits other than salary like hospital etc are cut down.
Business Services
· Insurance Claim Processing
· Patient Scheduling
An efficient Insurance claims processor system
The world today is fast paced, everything is done in a hurry and the sooner you can carry out tasks, the better it is. At the same time, it is imperative to ensure that the staff that you employ is not over burdened and is spending the appropriate time required to handle the tasks that are more important. This essentially becomes a concern when you are running a clinic and have a front end that has to deal with patients and also need proper back end processing to ensure that all the insurance insurance claims are processed in time. If that does not happen, then there are chances of delays in getting the claim or at times if the records are not maintained properly, then claims can be denied as well. So, it definitely makes sense to have a proper Insurance claims processor system in place to ensure speedy recovery of cash.
To set up a proper insurance claims processor system can be quite a humongous task. It involves ensuring proper database entry, processing of charges, explanation of treatment, explanation an break up of charges, and so on. If this task is to be handled by the office staff itself then there are chances of discrepancies since they would undoubtedly be dealing with a number of different issues at the same time. This therefore calls for a proper and dedicated insurance claims processor system. A lot of companies based across the world have started looking for options for insurance insurance claim processing India. There are a number of benefits that arise from looking and handing over the work to a insurance claims processor India company, and these include quick and correct database entry handled by a designated team that has been specifically trained for the task.
3. Technology Outsourcing?
Technology outsourcing is no more just another wave to pass off. It is revolution to grow and conquer, and improve many lives and provide employment. Companies with a foresight are finding smart solutions, by cutting down costs, hiring technically sound IT professionals. One of the most significant advantage that fortune 500 companies have identifies and hence outsourcing interested in technology outsourcing is the cost saving. Technology outsourcing results in almost 40-60 percent net saving. More than half of these high profile companies are targeting technology outsourcing. There are many aspects of technology outsourcing. It is extremely important to select the right technology outsourcing partner. Few of them are as follows:
1. Selection of a Responsible Vendor.
2. Issue of Intellectual Property Rights.
3. Existing Development Teams
4. Management of Offshore Development Team
5. Communication
6. Methodology and Approach
7. Testing
8. Project Handover and Post Implementation Services.
9. Back Out from the Deal.
Main aspects of technology outsourcing process:
Few important aspects of technology outsourcing are as follows:
1. Planning
2. Understanding Business Requirements
3. Analysis and Design of the System
4. Implementation of Software
5. Testing
6. Post Implementation Support
Why do companies believe in technology outsourcing?
The major advantages identifies of Technology Outsourcing are as follows:
1. Cost Efficiency: up to 90% cost saving has been seen in daily routine tasks compared to in-house. Development time is considerably reduced.
2. Easily accessible IT trained resources: Access to a large pool of English speaking and technologically sound It professionals/
3. Expense cutting down: Expenses like office infrastructure, recruiting, training and other benefits other than salary like hospital etc are cut down.
4. Technical Services are depicted below:
Routing and Switching Security networking across LAN and WAN interfaces and variety of routers and switches - Solution of complex connectivity problems to increase bandwidth, improve response times, maximize performance, and support global operations Service
· Security and VPN solutions
· Network infrastructure
· Configuration complex, end-to-end secure networks, troubleshooting integrated environments, and understanding common attacks and mitigation techniques
Storage Networking
· IP fundamentals and technologies
· Building an extensible service provider network infrastructure to deliver rich managed services
· Service provisioning, MPLS, VPNs, service level agreements and basic security
Voice
· Implementation and troubleshooting of storage area networks
·building and configuring complex end-to-end telephony network, troubleshooting and resolving VoIP-related problems
5. Outsourcing
Excel Infoways is an Indian outsourcing company. Its primary focus is quality service with client satisfaction, delivering projects on time with cost effectiveness.
6.Financial services
Our key service offerings in Financial Services are depicted below:
Funds Management
Overseas Property
Collections
Business, Financial
e-media Transcription
Inbound SalesOutbound SalesEnquiries & ApplicationCredit InspectionUnderwriting & Funding Out Collections
Inbound SalesOutbound SalesExhibition EnquiriesInspections TripsAfter Sales
Customer Support
Third Party CollectionEarly Out CollectionPrimary CollectionSecondary and Later Stage CollectionPre-legal Collection
Skip Tracing
Financial BriefsNews RecordingTran Scripted in Literature in TAT
Q&A Sessions
Excel Infoways is a leading company in providing Collections & Customer Relations service to various clients since 2003.
Excel Infoways has gained a good amount of experience delivering customer service solutions, ranging from service to new businesses to technically sound and mature businesses. Excel Infoways is also sound and proficient in handling companies spread across the globe. In the area of collection it has been providing authentic digital patented solutions. These improve the performance and efficiency of processes. Excel Infoway’s expertise in the areas of collection and customer relations are as follows:
For Collections
1. Early to late Stage Collection:Excel Infoways provides efficient collations agents with regulatory knowledge and experience to handle Early to late Stage Collection.
2. Recoveries (Post Charge-off): Creditors prioritize a company or consumer to pay their bills first when in some financial difficulty. A Debt Recovery expert will create an urgency to pay ensuring that your customer resolves your bill soon.
3. Debt Recovery Benefits:Fast PaymentFaster receipt of payment when a third party for recovery is involvedImproved Cash FlowFinancially an agent for recovery can help risen customers cash flow and reduce the bad debts and the write offs.Cost-EffectiveCharges are levied only if collections are done.Competitive RatesOne of the most competitive in charges and best in efficiencyTime EffectiveWith Excel Infoways recovery of payments and bad debts are assured and the customer is free to carry out more important tasks in his business.
4. Inbound Collection:These collections are basically accountable for servicing of outbound and inbound calls concerned with low risk payments while maintaining good relations with the clients.
5. Skip Tracing:Skip tracing shall help the client find its customers by providing current address and/or contact nos.
6. Refunds: Excel Infoways helps carry out timely execution of refunds while also maintaining good customer relations.
7. Account Reconciliation:Reconciling accounts in the company can take long hours to detect errors, to determine balances and sort and retrieve checks. Excel Infoways can help in Partial and deposit Reconciliation, Positive Pay and CD-ROM Check Imaging Services.
8. Specialized Services:Customer oriented and personalized Pre Legal and services to avoid Bankruptcy with are an added advantage of Excel Infoways.
Customer Care:
With the help of a wide customer care management systems, we manage accounts, queries, provide an online support especially designed for different services like credit cards, insurance, leasing, industrial and domestic products like health care, loans and airline operations. We are prompt in solving customer queries and are technically sound with equipments like as faxes, images, letters, e-mails and inbound customer care. Excel Infoways has been a pioneer in customer services and helping customers achieve their business targets.
Few of the queries we execute include:
o Warranties and Discounts
o Payment Schedule.
o Sales Finance Agreements.
o Dispute Resolutions Queries.
o Quality Application, Submission of Policy, Maturity
o Advertisements
o Account Updating
o Trouble Calls
o Reservations of Air Tickets, Car & Hotel Bookings
o Scheduling of Technical Help
Collections & Customer Relations with us.”
Our key service offerings in Financial Services are depicted below:
Funds Management
Overseas Property
Collections
Business, Financial
e-media Transcription
Inbound SalesOutbound SalesEnquiries & ApplicationCredit InspectionUnderwriting & Funding Out
Collections
Inbound SalesOutbound SalesExhibition EnquiriesInspections TripsAfter Sales
Customer Support
Third Party CollectionEarly Out CollectionPrimary CollectionSecondary and Later Stage CollectionPre-legal Collection
Skip Tracing
Financial BriefsNews RecordingTran Scripted in Literature in TAT
Q&A Sessions
Excel Infoways is a leading company in providing Collections & Customer Relations service to various clients since 2003.
Excel Infoways has gained a good amount of experience delivering customer service solutions, ranging from service to new businesses to technically sound and mature businesses. Excel Infoways is also sound and proficient in handling companies spread across the globe.
In the area of collection it has been providing authentic digital patented solutions. These improve the performance and efficiency of processes. Excel Infoway’s expertise in the areas of collection and customer relations are as follows:
For Collections
1. Early to late Stage Collection:Excel Infoways provides efficient collations agents with regulatory knowledge and experience to handle Early to late Stage Collection.
2. Recoveries (Post Charge-off): Creditors prioritize a company or consumer to pay their bills first when in some financial difficulty. A Debt Recovery expert will create an urgency to pay ensuring that your customer resolves your bill soon.
3. Debt Recovery Benefits:Fast PaymentFaster receipt of payment when a third party for recovery is involvedImproved Cash FlowFinancially an agent for recovery can help risen customers cash flow and reduce the bad debts and the write offs.Cost-EffectiveCharges are levied only if collections are done.Competitive RatesOne of the most competitive in charges and best in efficiencyTime EffectiveWith Excel Infoways recovery of payments and bad debts are assured and the customer is free to carry out more important tasks in his business.
4. Inbound Collection:These collections are basically accountable for servicing of outbound and inbound calls concerned with low risk payments while maintaining good relations with the clients.
5. Skip Tracing:Skip tracing shall help the client find its customers by providing current address and/or contact nos.
6. Refunds: Excel Infoways helps carry out timely execution of refunds while also maintaining good customer relations.
7. Account Reconciliation:Reconciling accounts in the company can take long hours to detect errors, to determine balances and sort and retrieve checks. Excel Infoways can help in Partial and deposit Reconciliation, Positive Pay and CD-ROM Check Imaging Services.
8. Specialized Services:Customer oriented and personalized Pre Legal and services to avoid Bankruptcy with are an added advantage of Excel Infoways.
Customer Care:
With the help of a wide customer care management systems, we manage accounts, queries, provide an online support especially designed for different services like credit cards, insurance, leasing, industrial and domestic products like health care, loans and airline operations. We are prompt in solving customer queries and are technically sound with equipments like as faxes, images, letters, e-mails and inbound customer care. Excel Infoways has been a pioneer in customer services and helping customers achieve their business targets.
Few of the queries we execute include:
o Warranties and Discounts
o Payment Schedule.
o Sales Finance Agreements.
o Dispute Resolutions Queries.
o Quality Application, Submission of Policy, Maturity
o Advertisements
o Account Updating
o Trouble Calls
o Reservations of Air Tickets, Car & Hotel Bookings
o Scheduling of Technical Help
2. “Full process of project planning and set up with us.”
3.
4.
5. When It Comes To Outbound Telemarketing, You Definitely Get What You Pay For…………!
6.
Excel combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. We engage in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of our many years of experience within the industry. We have the expertise to deliver the solution that suits your specific needs and put you on the road to success.
7. We believe that there is a convergence in the delivery channels for telecom fulfillment solution services. Our service offerings to clients in the telecom fulfillment solution industry are aimed at addressing the convergence of fixed line, wireless, satellite and voice-over internet protocol based phones delivery channels
Routing and Switching Security networking across LAN and WAN interfaces and variety of routers and switches - Solution of complex connectivity problems to increase bandwidth, improve response times, maximize performance, and support global operations Service
· Security and VPN solutions
· Network infrastructure
· Configuration complex, end-to-end secure networks, troubleshooting integrated environments, and understanding common attacks and mitigation techniques
Storage Networking
· IP fundamentals and technologies
· Building an extensible service provider network infrastructure to deliver rich managed services
· Service provisioning, MPLS, VPNs, service level agreements and basic security
Voice
· Implementation and troubleshooting of storage area networks
·building and configuring complex end-to-end telephony network, troubleshooting and resolving VoIP-related problems
5. Outsourcing
Excel Infoways is an Indian outsourcing company. Its primary focus is quality service with client satisfaction, delivering projects on time with cost effectiveness.
6.Financial services
Our key service offerings in Financial Services are depicted below:
Funds Management
Overseas Property
Collections
Business, Financial
e-media Transcription
Inbound SalesOutbound SalesEnquiries & ApplicationCredit InspectionUnderwriting & Funding Out Collections
Inbound SalesOutbound SalesExhibition EnquiriesInspections TripsAfter Sales
Customer Support
Third Party CollectionEarly Out CollectionPrimary CollectionSecondary and Later Stage CollectionPre-legal Collection
Skip Tracing
Financial BriefsNews RecordingTran Scripted in Literature in TAT
Q&A Sessions
Excel Infoways is a leading company in providing Collections & Customer Relations service to various clients since 2003.
Excel Infoways has gained a good amount of experience delivering customer service solutions, ranging from service to new businesses to technically sound and mature businesses. Excel Infoways is also sound and proficient in handling companies spread across the globe. In the area of collection it has been providing authentic digital patented solutions. These improve the performance and efficiency of processes. Excel Infoway’s expertise in the areas of collection and customer relations are as follows:
For Collections
1. Early to late Stage Collection:Excel Infoways provides efficient collations agents with regulatory knowledge and experience to handle Early to late Stage Collection.
2. Recoveries (Post Charge-off): Creditors prioritize a company or consumer to pay their bills first when in some financial difficulty. A Debt Recovery expert will create an urgency to pay ensuring that your customer resolves your bill soon.
3. Debt Recovery Benefits:Fast PaymentFaster receipt of payment when a third party for recovery is involvedImproved Cash FlowFinancially an agent for recovery can help risen customers cash flow and reduce the bad debts and the write offs.Cost-EffectiveCharges are levied only if collections are done.Competitive RatesOne of the most competitive in charges and best in efficiencyTime EffectiveWith Excel Infoways recovery of payments and bad debts are assured and the customer is free to carry out more important tasks in his business.
4. Inbound Collection:These collections are basically accountable for servicing of outbound and inbound calls concerned with low risk payments while maintaining good relations with the clients.
5. Skip Tracing:Skip tracing shall help the client find its customers by providing current address and/or contact nos.
6. Refunds: Excel Infoways helps carry out timely execution of refunds while also maintaining good customer relations.
7. Account Reconciliation:Reconciling accounts in the company can take long hours to detect errors, to determine balances and sort and retrieve checks. Excel Infoways can help in Partial and deposit Reconciliation, Positive Pay and CD-ROM Check Imaging Services.
8. Specialized Services:Customer oriented and personalized Pre Legal and services to avoid Bankruptcy with are an added advantage of Excel Infoways.
Customer Care:
With the help of a wide customer care management systems, we manage accounts, queries, provide an online support especially designed for different services like credit cards, insurance, leasing, industrial and domestic products like health care, loans and airline operations. We are prompt in solving customer queries and are technically sound with equipments like as faxes, images, letters, e-mails and inbound customer care. Excel Infoways has been a pioneer in customer services and helping customers achieve their business targets.
Few of the queries we execute include:
o Warranties and Discounts
o Payment Schedule.
o Sales Finance Agreements.
o Dispute Resolutions Queries.
o Quality Application, Submission of Policy, Maturity
o Advertisements
o Account Updating
o Trouble Calls
o Reservations of Air Tickets, Car & Hotel Bookings
o Scheduling of Technical Help
Collections & Customer Relations with us.”
Our key service offerings in Financial Services are depicted below:
Funds Management
Overseas Property
Collections
Business, Financial
e-media Transcription
Inbound SalesOutbound SalesEnquiries & ApplicationCredit InspectionUnderwriting & Funding Out
Collections
Inbound SalesOutbound SalesExhibition EnquiriesInspections TripsAfter Sales
Customer Support
Third Party CollectionEarly Out CollectionPrimary CollectionSecondary and Later Stage CollectionPre-legal Collection
Skip Tracing
Financial BriefsNews RecordingTran Scripted in Literature in TAT
Q&A Sessions
Excel Infoways is a leading company in providing Collections & Customer Relations service to various clients since 2003.
Excel Infoways has gained a good amount of experience delivering customer service solutions, ranging from service to new businesses to technically sound and mature businesses. Excel Infoways is also sound and proficient in handling companies spread across the globe.
In the area of collection it has been providing authentic digital patented solutions. These improve the performance and efficiency of processes. Excel Infoway’s expertise in the areas of collection and customer relations are as follows:
For Collections
1. Early to late Stage Collection:Excel Infoways provides efficient collations agents with regulatory knowledge and experience to handle Early to late Stage Collection.
2. Recoveries (Post Charge-off): Creditors prioritize a company or consumer to pay their bills first when in some financial difficulty. A Debt Recovery expert will create an urgency to pay ensuring that your customer resolves your bill soon.
3. Debt Recovery Benefits:Fast PaymentFaster receipt of payment when a third party for recovery is involvedImproved Cash FlowFinancially an agent for recovery can help risen customers cash flow and reduce the bad debts and the write offs.Cost-EffectiveCharges are levied only if collections are done.Competitive RatesOne of the most competitive in charges and best in efficiencyTime EffectiveWith Excel Infoways recovery of payments and bad debts are assured and the customer is free to carry out more important tasks in his business.
4. Inbound Collection:These collections are basically accountable for servicing of outbound and inbound calls concerned with low risk payments while maintaining good relations with the clients.
5. Skip Tracing:Skip tracing shall help the client find its customers by providing current address and/or contact nos.
6. Refunds: Excel Infoways helps carry out timely execution of refunds while also maintaining good customer relations.
7. Account Reconciliation:Reconciling accounts in the company can take long hours to detect errors, to determine balances and sort and retrieve checks. Excel Infoways can help in Partial and deposit Reconciliation, Positive Pay and CD-ROM Check Imaging Services.
8. Specialized Services:Customer oriented and personalized Pre Legal and services to avoid Bankruptcy with are an added advantage of Excel Infoways.
Customer Care:
With the help of a wide customer care management systems, we manage accounts, queries, provide an online support especially designed for different services like credit cards, insurance, leasing, industrial and domestic products like health care, loans and airline operations. We are prompt in solving customer queries and are technically sound with equipments like as faxes, images, letters, e-mails and inbound customer care. Excel Infoways has been a pioneer in customer services and helping customers achieve their business targets.
Few of the queries we execute include:
o Warranties and Discounts
o Payment Schedule.
o Sales Finance Agreements.
o Dispute Resolutions Queries.
o Quality Application, Submission of Policy, Maturity
o Advertisements
o Account Updating
o Trouble Calls
o Reservations of Air Tickets, Car & Hotel Bookings
o Scheduling of Technical Help
2. “Full process of project planning and set up with us.”
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5. When It Comes To Outbound Telemarketing, You Definitely Get What You Pay For…………!
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Excel combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. We engage in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of our many years of experience within the industry. We have the expertise to deliver the solution that suits your specific needs and put you on the road to success.
7. We believe that there is a convergence in the delivery channels for telecom fulfillment solution services. Our service offerings to clients in the telecom fulfillment solution industry are aimed at addressing the convergence of fixed line, wireless, satellite and voice-over internet protocol based phones delivery channels
At Excel, each campaign begins with close consultation and analysis to understand your business, the overall objective of your process and what you are trying to accomplish. We also take time to help edit the script to ensure that your goals are being met while enabling our call center agent to work at the highest level of efficiency. One of the key ingredients to a successful Telecom Fulfillment is the quality of your script. Next, we train our agents on your specific campaign, your product and services, any possible objections, and the best approach to take with your target customer or audience. Once your campaign (team) has started, Excel and our agents will continue to refine the program. We will constantly search for new ways to make your program more efficient, increase productivity, or reduce cost. Excel will succeed at any project that requires dedicated, professionals, or customer service reps. All of our workstations are equipped with predictive, automated, and manual phone stations.
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